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Getting Your House Ready to Sell
Introduction:
Emotion vs. Reason
When conversing with real estate agents, you
will often find that when they talk to you about buying real estate,
they will refer to your purchase as a "home." Yet if
you are selling property, they will often refer to it as a "house." There
is a reason for this. Buying real estate is often an emotional
decision, but when selling real estate you need to remove emotion
from the equation.
You need to think of your house as a marketable commodity. Property.
Real estate. Your goal is to get others to see it as their potential
home, not yours. If you do not consciously make this decision,
you can inadvertently create a situation where it takes longer
to sell your property.
The first step in getting your home ready to sell is to "de-personalize" it.
De-Personalizing
the House
The reason you want to "de-personalize" your
home is because you want buyers to view it as their potential home.
When a potential homebuyer sees your family photos hanging on the
wall, it puts your own brand on the home and momentarily shatters
their illusions about owning the house. Therefore, put away family
photos, sports trophies, collectible items, knick-knacks, and souvenirs.
Put them in a box. Rent a storage area for a few months and put
the box in the storage unit.
Do not just put the box in the attic, basement, garage or a closet.
Part of preparing a house for sale is to remove "clutter," and
that is the next step in preparing your house for sale.
Removing
Clutter
This is the hardest thing for most people
to do because they are emotionally attached to everything in the
house. After years of living in the same home, clutter collects
in such a way that may not be evident to the homeowner. However,
it does affect the way buyers see the home, even if you do not
realize it. Clutter collects on shelves, counter tops, drawers,
closets, garages, attics, and basements.
Take a step back and pretend you are a buyer. Let a friend help
point out areas of clutter, as long as you can accept their views
without getting defensive. Let your agent help you, too.
Kitchen Clutter
The kitchen is a good place to start removing clutter, because
it is an easy place to start. First, get everything off the counters.
Everything. Even the toaster. Put the toaster in a cabinet and
take it out when you use it. Find a place where you can store everything
in cabinets and drawers. Of course, you may notice that you do
not have cabinet space to put everything. Clean them out. The dishes,
pots and pans that rarely get used? Put them in a box and put that
box in storage, too.
You see, homebuyers will open all your cabinets and drawers, especially
in the kitchen. They want to be sure there is enough room for their "stuff." If
your kitchen cabinets, pantries, and drawers look jammed full,
it sends a negative message to the buyer and does not promote an
image of plentiful storage space. The best way to do that is to
have as much "empty space" as possible.
For that reason, if you have a "junk drawer," get rid
of the junk. If you have a rarely used crock pot, put it in storage.
Do this with every cabinet and drawer. Create open space.
If you have a large amount of foodstuffs crammed into the shelves
or pantry, begin using them – especially canned goods. Canned
goods are heavy and you don’t want to be lugging them to
a new house, anyway – or paying a mover to do so. Let what
you have on the shelves determine your menus and use up as much
as you can.
Beneath the sink is very critical, too. Make sure the area beneath
the sink is as empty as possible, removing all extra cleaning supplies.
You should scrub the area down as well, and determine if there
are any tell-tale signs of water leaks that may cause a homebuyer
to hesitate in buying your home.
Closet Clutter
Closets are great for accumulating clutter, though you may not
think of it as clutter. We are talking about extra clothes and
shoes – things you rarely wear but cannot bear to be without.
Do without these items for a couple of months by putting them in
a box, because these items can make your closets look "crammed
full." Sometimes there are shoeboxes full of "stuff" or
other accumulated personal items, too.
Furniture Clutter
Many people have too much furniture in certain rooms – not
too much for your own personal living needs – but too much
to give the illusion of space that a homebuyer would like to see.
You may want to tour some builders’ models to see how they
place furniture in the model homes. Observe how they place furniture
in the models so you get some ideas on what to remove and what
to leave in your house.
Storage Area Clutter
Basements, garages, attics, and sheds accumulate not only clutter,
but junk. These areas should be as empty as possible so that buyers
can imagine what they would do with the space. Remove anything
that is not essential and take it to the storage area.
Or have a garage sale.
Fixing
Up the House Interior
Plumbing and Fixtures
All your sink fixtures should look shiny and new. If this cannot
be accomplished by cleaning, buy new ones where needed. If you
don’t buy something fancy, this can be accomplished inexpensively
and they are fairly easy to install. Make sure all the hot and
cold water knobs are easy to turn and that the faucets do not leak.
If they do, replace the washers. It is not difficult at all.
Check to make sure you have good water pressure and that there
are no stains on any of the porcelain. If you have a difficult
stain to remove, one trick is to hire a cleaning crew to go through
and clean your home on a one-time basis. They seem to be wonderful
at making stains go away.
Ceilings, Walls and Painting
Check all the ceilings for water stains. Sometimes old leaks leave
stains, even after you have repaired the leak. Of course, if you
do have a leak, you will have to get it repaired, whether it is
a plumbing problem or the roof leaks.
You should do the same for walls, looking for not only stains,
but also areas where dirt has accumulated and you just may not
have noticed. Plus, you may have an outdated color scheme.
Painting can be your best investment when selling your home. It
is not a very expensive operation and often you can do it yourself.
Do not choose colors based on your own preferences, but based on
what would appeal to the widest possible number of buyers. You
should almost always choose an off-white color because white helps
your rooms appear bright and spacious.
Carpet and Flooring
Unless your carpet appears old and worn, or it is definitely an
outdated style or color, you probably should do nothing more than
hire a good carpet cleaner. If you do choose to replace it, do
so with something inexpensive in a fairly neutral color.
Repair or replace broken floor tiles, but do not spend a lot of
money on anything. Remember, you are not fixing up the place for
yourself. You want to move. Your goal is simply to have as few
negative impressions upon those who may want to purchase your property.
Windows and Doors
Check all of your windows to make sure they open and close easily.
If not, a spray of WD40 often helps. Make sure there are no cracked
or broken windowpanes. If there are, replace them before you begin
showing your home.
Do the same things with the doors – make sure they open and
close properly, without creaking. If they do, a shot of WD40 on
the hinges usually makes the creak go away. Be sure the doorknobs
turn easily, and that they are cleaned and polished to look sharp.
As buyers go from room to room, someone opens each door and you
want to do everything necessary to create a positive impression.
Odor Control
For those who smoke, you might want to minimize smoking indoors
while trying to sell your home. You could also purchase an ozone
spray that helps to remove odors without creating a masking odor.
Pets of all kinds create odors that you may have become used to,
but are immediately noticeable to those with more finely tuned
olfactory senses. For those with cats, be sure to empty kitty litter
boxes daily. There are also products that you can sprinkle in a
layer below the kitty litter that helps to control odor. For those
with dogs, keep the dog outdoors as much as possible. You might
also try sprinkling carpet freshener on the carpet on a periodic
basis.
Costs of Repairs
Do not do anything expensive, such as remodeling. If possible,
use savings to pay for any repairs and improvements – do
not go charging up credit cards or obtaining new loans. Remember
that part of selling a house is also preparing to buy your next
home. You do not want to do anything that will affect your credit
scores or hurt your ability to qualify for your next mortgage.
Fixing
Up Outside the House
Most real estate advice tells you to work
on the outside of the house first, but unless there is a major
project involved, we believe it is best to do it last. There are
two main reasons for this. First, the first steps in preparing
the interior of the house are easier. They also help develop the
proper mind set required for selling - beginning to think of your "home" as
a marketable commodity. Second, the exterior is the most important.
A homebuyer’s first impression is based on his or her view
of the house from the real estate agent’s car.
So take a walk across the street and take a good look at your house.
Look at nearby houses, too, and see how yours compares.
Landscaping
Is your landscaping at least average for the neighborhood? If it
is not, buy a few bushes and plant them. Do not put in trees. Mature
trees are expensive, and you will not get back your investment.
Also, immature trees do not really add much to the appearance value
of the home.
If you have an area for flowers, buy mature colorful flowers and
plant them. They add a splash of vibrancy and color, creating a
favorable first impression. Do not buy bulbs or seeds and plant
them. They will not mature fast enough to create the desired effect
and you certainly don’t want a patch of brown earth for homebuyers
to view.
Your lawn should be evenly cut, freshly edged, well watered, and
free of brown spots. If there are problems with your lawn, you
should probably take care of them before working on the inside
of your home. This is because certain areas may need re-soding,
and you want to give it a chance to grow so that re-sod areas are
not immediately apparent. Plus, you might want to give fertilizer
enough time to be effective.
Always rake up loose leaves and grass cuttings.
House Exterior
The big decision is whether to paint or not to paint. When you
look at your house from across the street, does it look tired and
faded? If so, a paint job may be in order. It is often a very good
investment and really spruces up the appearance of a house, adding
dollars to offers from potential homebuyers.
When choosing a color, it should not be something garish and unusual,
but a color that fits well in your neighborhood. Of course, the
color also depends on the style of your house, too. For some reason,
different shades of yellow seem to elicit the best response in
homebuyers, whether it is in the trim or the basic color of the
house.
As for the roof, if you know your house has an old leaky roof,
replace it. If you do not replace a leaky roof, you are going to
have to disclose it and the buyer will want a new roof, anyway.
Otherwise, wait and see what the home inspector says. Why spend
money unnecessarily?
The Back Yard
The back yard should be tidy. If you have a pool or spa, keep it
freshly maintained and constantly cleaned. For those that have
dogs, be sure to constantly keep the area clear of "debris." If
you have swing sets or anything elaborate for your kids, it probably
makes more sense to remove them than to leave them in place. They
take up room, and you want your back yard to appear as spacious
as possible, especially in newer homes where the yards are not
as large.
The Front Door & Entryway
The front door should be especially sharp, since it is the entryway
into the house. Polish the door fixture so it gleams. If the door
needs refinishing or repainting, make sure to get that done.
If you have a cute little plaque or shingle with your family name
on it, remove it. Even if it is just on the mailbox. You can always
put it up again once you move. Get a new plush door mat, too. This
is something else you can take with you once you move.
Make sure the lock works easily and the key fits properly. When
a homebuyer comes to visit your home, the agent uses the key from
the lock box to unlock the door. If there is trouble working the
lock while everyone else stands around twiddling their thumbs,
this sends a negative first impression to prospective homebuyers.
Want to Start Off With a High Sales Price?
Meeting
with Realtors
So you’ve decided to sell your home
and have a fairly good idea of what you think it is worth. Being
a sensible home seller, you schedule appointments with three local
listing agents who’ve been hanging stuff on your front doorknob
for years. Each Realtor comes prepared with a "Competitive
Market Analysis" on fancy paper and they each recommend a
specific sales price.
Amazingly, a couple of the Realtors have come up with prices that
are lower than you expected. Although they back up their recommendations
with recent sales data of similar homes, you remain convinced your
house is worth more. When you interview the third agent’s
figures, they are much more in line with your own anticipated value,
or maybe even higher. Suddenly, you are a happy and excited home
seller, already counting the money.
Which
Realtor Do You Choose?
If you’re like many people, you pick
Realtor number three. This is an agent who seems willing to listen
to your input and work with you. This is an agent that cares about
putting the most money in your pocket. This is an agent that is
willing to start out at your price and if you need to drop the
price later, you can do that easily, right? After all, everyone
else does it!
The truth is that you may have just met an agent engaging in a
questionable sales practice called "buying a listing." He "bought" the
listing by suggesting you might be able to get a higher sales price
than the other agents recommended. Most likely, he is quite doubtful
that your home will actually sell at that price. The intention
from the beginning is to eventually talk you into lowering the
price.
Why do agents "buy" listings? There are basically two
reasons. A well-meaning and hard working agent can feel pressure
from a homeowner who has an inflated perception of his home’s
value. On the other hand, there are some agents who engage in this
sales practice routinely.
What
Happens Behind the Scenes
Whichever the case, if you start out with
too high a price on your home, you may have just added to your
stress level, and selling a home is stressful enough. There will
be a lot of "behind the scenes" action taking place that
you don’t know about.
Contrary to popular opinion, the listing agent does not usually
attempt to sell your home to a homebuyer. That isn’t very
efficient. Listing agents market and promote your home to the hordes
of other local agents who do work with homebuyers, dramatically
increasing your personal sales force. During the first couple of
weeks your home should be a flurry of activity with buyer’s
agents coming to preview your home so they can sell it to their
clients.
If the price is right.
If you and your agent have overpriced, fewer agents will preview
your home. After all, they are Realtors, and it is their job to
know local market conditions and home values. If your house is
dramatically above market, why waste time? Their time is better
spent previewing homes that are priced realistically.
Dropping
Your Price... Too Late?
Later, when you drop your price, your house
is "old news." You will never be able to recapture that
flurry of initial activity you would have had with a realistic
price. Your house could take longer to sell.
Even if you do successfully sell at an above market price, your
buyer will need a mortgage. The mortgage lender requires an appraisal.
If comparable sales for the last six months and current market
conditions do not support your sales price, the house won’t
appraise. Your deal falls apart. Of course, you can always attempt
to renegotiate the price, but only if the buyer is willing to listen.
Your house could go "back on the market."
Once your home has fallen out of escrow or sits on the market awhile,
it is harder to get a good offer. Potential buyers will think you
might be getting desperate, so they will make lower offers. By
overpricing your home in the beginning, you could actually end
up settling for a lower price than you would have normally received.
Types of Listing Contracts
Open
Listings
There are several different types of listing
contracts, but very few of them are used. The "Exclusive Right
to Sell" is the most common, but there is the "open listing," the "exclusive
agency listing," and the "one-time show."
Open Listing
The "open listing" is mostly used by people trying to
sell their home by owner who are also willing to work with real
estate agents. Basically, it gives a real estate agent the right
to bring buyers around to view your home. If their client buys
your home, the agent earns a commission. There is nothing exclusive
about an open listing and a home seller can give out such listings
to every agent who comes around.
For that reason, no agent is going to market your home or put it
in the Multiple Listing Service. If your home fits the criteria
for one of their clients, and it is convenient, they may be willing
to show it to their client. That is all an "open listing" is
good for.
One-Time
Show
A "one-time show" is similar to
an open listing in many respects, as it is most often used by real
estate agents who are showing a FSBO (for sale by owner) to one
of their clients. The home seller signs the agreement, which identifies
the potential buyer and guarantees the agent a commission should
that buyer purchase the home. This prevents the buyer and seller
from negotiating directly later and trying to avoid paying the
agent’s commission.
As with an open listing, agents will not be spending money on marketing
your home and it will not be placed in the Multiple Listing System.
Exclusive
Agency Listings
An "exclusive agency" listing allows
an agent to list and market your home, guaranteeing them a commission
if the house sells through any real estate agent or company. It
also allows sellers to seek out buyers on their own.
This is not a popular type of listing agreement. The reason is
that there is not much incentive for agents to spend money marketing
your home. If you come up with your own buyer, they have spent
money they cannot earn back through the real estate commission.
Plus, it is too easy for a greedy buyer to go around the agent
and negotiate directly with the seller.
If you find an agent willing to accept such a listing, do not expect
too much from them. They will probably just place it in the Multiple
Listing Service and sit around to see if something happens. A good
agent would never accept such a listing, and you probably want
a good agent.
Exclusive
Right to Sell
Giving a real estate agent the "exclusive
right to sell" your property does not mean that there will
not be other agents involved. Your agent is the listing agent and
part of his or her job is to market your home to other agents who
work with buyers. Those agents will show your home to their clients.
Regardless of who sells the home, even if you sell it yourself
to a friend at work, your listing agent will earn a commission.
An exclusive right to sell is the only type of listing an effective
real estate agent will accept. This is because they have a reasonable
expectation of earning back any money they spend on promoting and
marketing your property.
Details of a Listing Contract
Price
and Terms of Sale
Obviously the name of the seller and the property
address will be included in the listing contract. There are many
other things that are included, too, and you should be aware of
them.
Price and Terms of Sale
When setting the terms of sale, the main thing you are concerned
with is the price. You should have a basic idea of what your home
is worth by keeping track of other sales in the neighborhood. Plus,
you have probably interviewed at least two real estate agents and
they have given you their own ideas. Exercise great care in determining
your asking price, making sure not to set it too high or too low.
In addition to the price, you will disclose what personal property,
if any, goes with the house when you sell it. Personal property
is anything that is not attached or fixed to the home, such as
washers, dryers, refrigerators, and so on.
There may be some item that is considered "real property" that
you do not intend to include in the sale. Real property is anything
that is attached to the home. For example, you may have a chandelier
that has been in your family for generations and you take it from
home to home when you move. Since the chandelier is attached to
the house, it is considered "real property" and a reasonable
buyer would normally expect it to go with the house.
Lockbox
- Yes or No?
A lockbox is a basically a padlock with a
cavity inside where a key to your home can be placed. Only someone
with an electronic key or the combination can get into the lockbox
and access the key. Having a lockbox available at your house makes
it easy for other agents to get access to your house.
Without the lockbox, agents representing buyers would have to set
appointments to meet you or your agent at the house so they could
gain access and view the home. This would be inconvenient. Since
almost every other house does have a lockbox available, if you
do not allow one most agents will simply not show your property.
You will miss out on lots of potential buyers.
The listing contract specifies whether you allow a lockbox or not.
It is locked into place, usually on the front door and cannot be
removed. Only other agents can access the key that is located within
the lockbox.
Real
Estate Commission
In some areas of the country there is a certain
percentage that real estate agents expect to earn as a commission.This
commission amount is a certain percent of the sales price.Or, some
companies will charge a set fee for their services.However, just
like anything else in real estate, this amount is negotiable.When
completing the listing agreement, you and your agent will agree
on the amount of the real estate commission.
Multiple
Listing Service
Your listing contract should specify whether
or not the house will be listed with the local MLS (multiple listing
service). It is definitely in your interest to have the house listed.
This is because your sales force is automatically multiplied by
however many agents are members of the local MLS. If your house
is not listed, then you only have one agent working for you instead
of many.
Agency
Duties of a Listing Agent
The listing contract will specify that your
agent is acting as a "seller’s agent." This means
that, in the sale of your house, they are working for you and only
you. However, there may be times when your listing agent has a
client who wants to buy your home. For that reason, there is a
little "wiggle room" in the listing contract. If your
agent also represents the buyer, the listing contract should specify
that they provide an additional disclosure that details their duties
as a dual agent.
The contract also provides permission for your listing agent to
act as an agent for others on other transactions. They can continue
to list other properties, and represent buyers looking at other
homes.
Resolution
of Disputes
There are times when you and your agent have
a disagreement that you cannot resolve by yourselves. Maybe the
agent did a poor job or misrepresented something. Maybe your agent
was really doing their job correctly, but you did not understand.
Perhaps the agent will have a dispute with you.
The listing contract specifies what methods will be used to settle
such disputes. You can choose to accept binding arbitration, which
is usually cheaper than hiring a lawyer and going to court. Usually,
matters that can be dealt with in a small claims court are excluded
from having to go to binding arbitration.
You are not required to sign or initial the binding arbitration
clause. This would leave you free to hire an attorney and pursue
disputes in civil court instead of binding arbitration. Consult
your attorney for advise on this legal matter.
Listing Commissions and Related Issues
Is
the Commission Negotiable?
In some areas of the country there is a certain
percentage that real estate agents expect to earn as a commission.This
commission amount is a certain percent of the sales price.Or, some
companies will charge a set fee for their services.However, just
like anything else in real estate, this amount is negotiable.When
completing the listing agreement, you and your agent will agree
on the amount of the real estate commission.
How
and When the Commission is Earned
Your listing contract specifies a listing
price. Your agent’s job is to bring a "ready, willing
and able" buyer to present an offer. If you reach agreement
with the buyer, then the agent has done his job and earned the
commission. Once the sale has closed, the real estate broker gets
paid from the proceeds of the sale.
If the buyer proves unable or unwilling to conclude the sale, the
house is placed back on the market and the agent has to begin earning
his or her commission all over again.
However, if the seller backs out or does not accept an offer that
meets the price and terms of the listing agreement, the listing
broker has still earned the commission. They may want to be paid,
even though you did not actually sell your home. Therefore, it
is very important to carefully consider every detail when completing
your listing contract and accepting an offer to buy your property.
"Hot"
Market Under-Pricing Strategy - Commision Issues
During a "hot market" there is a
certain marketing technique which, though very effective, could
cause trouble because of the way the contract is written. This
is the practice of "under-pricing" the home. In a hot
market, a home that is under-priced gets a lot of attention from
other Realtors, and they all start showing your home to their clients.
Often, you get into a situation where multiple offers are presented
and the price starts going up because of the frenzy. You end up
selling the house above your asking price and perhaps above what
you could have received if you had priced it traditionally.
However, the technique does have the potential to backfire, so
you should build safeguards to prevent having to pay a commission "just
in case."
You see, the listing contract usually states that if an offer is
received that meets the terms presented in the contract (including
price), the real estate agent has earned his or her commission – even
if you decide not to sell. A reputable agent would never attempt
to collect a commission if they were using the "under-pricing" technique
and it backfired, even if they are technically entitled to one.
For that reason, in the "additional terms" space on the
listing contract, you should specify your true target price – when
the agent has really earned the commission.
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